Refund policy

Return & Refund Policy

All sales at HERBLYN are FINAL. We do not accept returns or exchanges except in the case of a verified damaged, defective, or incorrect product received.

We maintain this policy because HERBLYN products are personal-use products and, for hygiene and safety reasons, opened or used products cannot be returned or resold.

1. No Return Policy

HERBLYN does not accept returns for the following reasons:

  • Change of mind after placing the order
  • Ordered by mistake
  • Product no longer required
  • Product does not meet personal expectations
  • Incorrect delivery information provided by the customer
  • Delay in delivery by the courier
  • Customer unavailable to receive the parcel
  • Refusal to accept a COD parcel without a valid reason
  • Product appearing slightly different due to screen settings, photography, or lighting

Once an order has been dispatched, it cannot be cancelled, redirected, or returned.

Because HERBLYN products are intended for personal use, opened or used products are strictly non-returnable.

2. Damaged or Incorrect Product

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after receiving the parcel.

To process a genuine claim:

  • Contact HERBLYN customer support within 24 hours of delivery
  • Provide clear photos/videos of the parcel and product
  • Keep the original packaging and parcel until your claim has been reviewed
  • Do not use the product if you believe it is damaged or incorrect

After verification, HERBLYN may offer a replacement or another appropriate resolution depending on the nature of the issue.

Claims without sufficient evidence may not be accepted.

3. No Refund Policy

HERBLYN does not offer monetary refunds for change of mind, personal dissatisfaction, delayed delivery, or other reasons covered under our no-return policy.

This includes:

  • COD orders after payment has been made
  • Orders refused at the time of delivery without a valid reason
  • Orders returned to the courier due to the customer being unavailable
  • Products that have been opened or used
  • Products that do not meet personal expectations

We strongly encourage customers to carefully review the product description, ingredients, usage instructions, FAQs, and other product information before placing an order.

4. COD & Parcel Delivery

Cash on Delivery orders must be accepted and paid for when the parcel is delivered.

Please make sure your:

  • Name
  • Phone number
  • Complete address
  • City

are correct before submitting your order.

If a customer refuses a COD parcel without a valid reason, HERBLYN reserves the right to restrict or decline future COD orders.

5. Parcel Integrity & Unboxing

Please do not open, break, or tamper with the parcel seal before making payment to the courier rider.

Our products are checked and securely packed before dispatch.

For your protection, we strongly recommend making a clear unboxing video from the moment you receive the parcel, showing the package and seal before opening it.

In the unlikely event that you receive a damaged or incorrect product, the unboxing video can help us properly investigate and verify the claim.

Important

HERBLYN products are for external use only. Please read and follow the product's usage instructions carefully. If you experience irritation or discomfort, discontinue use.